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- #Mac technical support number how to
- #Mac technical support number serial number
- #Mac technical support number install
- #Mac technical support number update
Performing the full uninstall will delete your students records however, you can back up their scores for import. In the Product Information section of that screen next to Product Version, the version of EMT 3 that you have will be listed To determine the version of EMT 3 that you have:Ĭlick on Register Software which will be found in the Getting Started section of the Main Menu If you have Essentials of Music Theory Version 3.00-3.03, you will need to perform a full uninstall of EMT 3 before you can run the update. Please view the installation video which can be found on that page.
#Mac technical support number serial number
Please visit /emtupdates to enter your serial number and download the newest update.
#Mac technical support number update
Updating EMT 3 Here are the instructions to update EMT 3 PLEASE NOTE: THIS WILL DELETE ALL USER DATA, INCLUDING ANY STUDENT ACCOUNTS AND PROGRESS If the customer doesn’t have the search field, do the following:Ĭlick on the Start Bar, open Computer, select and delete all of the information in the Address Bar (see below) and type %appdata% and hit the Enter key on your keyboardįrom the window that pops up, delete the EMTV3AIR.5030402784E5460F377A6E788245F3E30B6B67F2.1 Here is a quick way to find the folder you need:Ĭlick on the Start Menu and type %appdata% into the field at the bottom, then hit Enter. If you receive this error, there may be issues with the bandwidth on your local network.
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This is an error that is due to slow network speed.
#Mac technical support number how to
If this is the case, you will need to perform the database transfer. You can see how to do this in the installation video above. Note, The Curriculum and User Data folders should not be in the same folder that contains Essentials of Music Theory.exe. This may be due to not transferring the Curriculum and User Data from the default storage location to a location on the server. After a user has been created they do not show up when logging in through another computer If this is the case, you will need to perform the database transfer you can see how to do this in the installation video above. Note, the Curriculum and User Data folders should not be in the same folder that contains Essentials of Music Theory.exe. This is may be due to not transferring the Curriculum and User Data from the default storage location to a location on their server. You may get an error that lesson content will not load. Go to Database Management and hit the browse button to browse to the mapped network drive and select the curriculum folder.įailed to load \\appdata\something\EMTContentfile This is most likely because the network path was typed in as a UNC path (//servername/foldername) instead of clicking browse and selecting the shared folder through the mapped network drive. The images in the program exercises and reviews are showing as "broken" images
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Software will not work properly if all client computers do not have access to write to the folder. The student accounts and computers must have full control (read and write access) to the Alfred Software folder that contains the software and the curriculum and user data folders that were set up during the installation.
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#Mac technical support number install
You should install directly from a client computer, not remotely access the computer. You are remotely logging in using remote server and installing.See below for Uninstall Instructions for Window and Mac. Be sure to delete the user data folder as well. Uninstall the software and reinstall the software from a client computer. You have installed the software from the server computer.Please go to /emtupdates to download the newest installer. You are using a Mac computer and installed from the disc that came with the software.There are several possible causes for this: Troubleshooting The Software asks for the Serial Number every time the program is opened on a client computer